GUIDELINES FOR TOLL FREE CENTRE AT DAK BHAWAN, NEW DELHI FOR HANDLING OF PUBLIC GRIEVANCES.
GUIDELINES FOR TOLL FREE CENTRE AT DAK BHAWAN, NEW DELHI FOR HANDLING OF PUBLIC GRIEVANCES.
1. The toll free helpline number ‘1924’ would be available for
customers from all over India from landline/mobile phone of any service
providers.
2. The name of centre would be “India Post Help Centre” and it would be located in Dak Bhawan, New Delhi.
3. The toll free helpline service would be available on all days
from 8:00 A.M. to 8:00 P.M. (excluding declared holidays &
Sundays).
4. The complaints received from the complainant on toll free number
‘1924’ would be registered in Computerized Customer Centre (CCC) Portal
by the operators at the Dak Bhawan and the 11 digits number would be
provided to the complainants.
5. If the complaint already registered, the complainant would be informed the status as viewed in CCC Portal.
6. As soon as the complaint is generated on CCC Portal, the
concerned post office will take immediate necessary action to resolve it
and would upload the status.
7. All the Postal Circles would establish a Control Room and depute
suitable competent or Senior Officers/Team of Officers for monitoring
and redressal of complaints.
8. The Nodal Officer in each Circle will open the CCC Portal every
day and check all the complaints beginning with “100030 - …… the Toll
Free Complaints” and will examine for quick disposal.
9. The Circle Heads would direct to all the Post Offices to ensure
that they log in CCC Portal at the beginning of day and at the end of
the day compulsorily.
10. The case disposal time is one working day subject to policy matters.
The complainant would be informed, if it involves policy matter.
11. The reasonable reply should be uploaded in the CCC Portal.
12. Circle will update the status of each such cases every 24 hrs. through email onadgpg@indiapost.gov.in.
13. The name of Officers with email address and mobile number in each
Circle who will be Nodal Officer, should be sent on
emailadgpg@indiapost.gov.in
14. CPMG should review the ‘1924’ pending cases every day and in case of
pendency going beyond 24 hours would give full details and convey
his/her observation to PG Cell of Directorate which will provide weekly
report to the Secretary (Posts).
15. Circles would provide utmost priority and quick disposal of the complaints received through Toll Free Centre.
16. All the Circles would propagate and give wide publicity of “Toll
Free Number 1924” within their jurisdiction through appropriate medium
within budgetary limit after inauguration of India Post Help Centre by
Hon’ble Minister of Communications.
Prevention of Sexual Harassment of working women at workplace — Seniority of the Chairperson of the Complaint Committee — regarding
F. No. 11013/2/2014-Estt.A-III
Government of India
Ministry of Personnel, Public Grievances and Pension
Department of Personnel & Training
Establishment A-III Desk
*****
North Block, New Delhi — 110001
Dated: 09.09.2016
OFFICE MEMORANDUM
Subject: Prevention of Sexual Harassment of working women at workplace —
Seniority of the Chairperson of the Complaint Committee — regarding.
The undersigned is directed to refer to the DoPT OM no.
11013/2/2014-Estt.A-III dated 16th July, 2015 as the Para 1 of the Guide
attached to the OM, it was clarified that the Complaints Committee set
up to inquiry into charges of sexual harassment should be headed by a
women and at least half of its member should also be women. In case a
women officer of sufficiently senior level is not available in a
particular office, an office from another officer may be so appointed.
It was also indicated that to prevent the possibility of any undue
pressure, the Complaints Committee should also involved a third party
either NGO or some other body which is familiar with the issue of sexual
harassment.
2. The issue of legality of a committee conducting inquiry against an
officer against whom there are allegations of sexual harassment but
where the Chairperson happens to be junior in rank to the suspect
officer has been examined. It is clarified that there is no bar either
in the CCS (CCA) Rules or under the Sexual Harassment of Women at
Workplace (Prevention, Prohibition and Redressal) Act, 2013 to the
Chairperson of the Complaints Committee being junior to the suspect
officer or the charged officer. Hon'ble Allahabad High Court has in
Sint. Shobha Goswami vs State of U.P. And 2 Ors, in WRIT — A No. — 31659
of 2015 observed as follows:
"In my opinion, there is nothing in the Scheme of the section which
requires the lady member to be senior in rank to the officer against
whom the allegation of sexual harassment is brought. The language of
Section 4 of the Act only requires the lady member to the Senior Level".
This also does not in any way cause any prejudice to the charged officer.
3. Further, to ensure fair inquiry, Ministries/ Departments may also
consider transferring the suspect officer/ charged officer to another
office to obviate any risk of that officer using the authority of his
office to influence the proceedings of the Complaints Committee.
4. Hindi Version will follow.
CLICK HERE to download original order.
Relaxation to travel by air to visit NER, J&K and A&N Extended for a further period of two years w.e.f. 26th September, 2016
Relaxation to travel by air to visit NER, J&K and A&N Extended
for a further period of two years w.e.f. 26th September, 2016
No. 31011/3/2014-Estt.(A-IV)
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Personnel and Training
Establishment (A-IV) Desk
*******
North Block, New Delhi – 110001
Dated: September 9, 2016
OFFICE MEMORANDUM
Subject:- Central Civil Services (Leave Travel Concession) Rules, 1988 –
Relaxation to travel by air to visit NER, J&K and A&N.
The undersigned is directed to refer to this Department’s O.M. of even
No. dated 26.09.2014 on the subject noted above and to say that
relaxation of CCS (LTC) Rules, 1988, to allow Government servants to
travel by air to North East Region (NER), Jammu and Kashmir (J&K)
and Andaman & Nicobar Islands (A&N) is extended for a further
period of two years w.e.f. 26th September, 2016 subject to the following
conditions:
(a) Travel by air to continue to be performed by Air India in Economy class at LTC-80 fare or less.
(b) For journey by air to Jammu & Kashmir, travel by any airline is
allowed, however, the journey should be undertaken in Economy class at a
fare less than or equal to LTC-80 fare of Air India.
(c) The condition that air tickets can be purchased either directly from
the airlines (booking counters/website) or through authorized agents
only viz., ‘M/s Balmer Lawrie and Co.Ltd.’, ‘M/s Ashok Travels and Tours
Ltd.’ and ‘IRCTC’ (to the extent IRCTC is authorized as per DoPTs O.M.
No. 31011/6/2002-Estt.(A) dated 02.12.2009), shall necessarily apply.
(d) Efforts should be made by the Government servants to book the air
tickets at the cheapest fare possible. All the Ministries/Departments
are advised to bring it to the notice of all their employees that any
misuse of LTC will be viewed seriously and the employees will be liable
for appropriate action under the rules. In order to keep a check on any
kind of misuse of LTC, Ministries/Departments verified from the Airlines
concerned with regard to the actual cost of air travel vis-a-vis the
cost indicated on the air tickets submitted by the officials.
2. All other conditions prescribed in this Department’s O.M. of even No. dated 26.09.2014 shall continue to apply.
3. In their application to the staff serving in the Indian Audit and
Accounts Department, this order issue after consultation with the
Comptroller and Auditor General of India.
(Mukesh Chaturvedi)
Director (Establishment)
TRAI Set To Reject Telcos’ Plea For Higher Fee From Rel Jio
Trai Set To Reject Telcos’ Plea For Higher Fee From Rel Jio
Highlights
- Trai has decided to reject demand of mobile operators for an increase in fee from Reliance Jio.
- Telcos are demanding higher termination charges than mandated 14 paise per minute fee
- The call termination charges are governed by the IUC regulation issued by Trai.
NEW DELHI: Telecom regulator Trai has decided to reject the demand of
incumbent mobile operators such as Bharti Airtel, Vodafone and Idea
Cellular for an increase in the fee that they charge from Reliance Jio
to terminate its calls on their networks.
The regulator has also asked the incumbent operators to provide
"requisite number" of interconnect points to Jio "at the earliest" and
ensure that consumers are not put at an inconvenience due to lack of
connectivity, sources told TOI. "The operators, including Jio, have
submitted call details and we are analysing them threadbare to arrive at
a solution at the earliest."
The move will be a shot in the arm for Reliance Jio, which has been
battling poor services in the absence of adequate number of
interconnection points that are required to connect outgoing or incoming
calls on a mobile network.
Existing operators are demanding higher termination charges than
mandated 14 paise per minute fee for providing additional
interconnection points to compensate for the "financial burden" due to
"tsunami" of calls emanating from Jio's network, led by its offer of
free outgoing calls.
Courtesy: TOI
6 Time Management Tips to Increase Productivity
Today We will see how you can complete in time. If We can complete work
in time we can go home early.Something to think about. Read the points
and also watch the video. It's very nice.
- Prepare in advance : Prepare your following day the evening/night before. 6Ps = Proper Prior Preparation Prevent Poor Performance
- Schedule your time : Plan your day, week and month. gives you a feeling of self control of your life and your world.
- Start early : Go to bed early and start early, most successful people wake up around 5 am.
- Organisation skill : Create a master list of all your organised stuff
- Prime time: Identify your most productive time of the day. this is the time of the day you work at your best
- Use travel time: e.g. air travel time to read something useful, car commuting time listening to something useful
Also comment your ways of handling time. It will be useful to others.
Revised schedule for Limited Departmental Competitive Examination for promotion to the Cadre of Inspector Posts, 2015-16.
| S. No | Activity | Previous Date (Schedule) |
Revised Date (Schedule) |
| 1. | Date of notification | 05.09.2016 | 05.09.2016 |
| 2. | Last date for receipt of Application form at Divisional Office/Controlling Unit from eligible candidates. | 20.09.2016 | 30.09.2016 |
| 3. | Receipt of duly filled in Application form at the Regional Office to be sent by Divisional Office/Controlling Unit duly verified. | 23.09.2016 | 04.10.2016 |
| 4. | Receipt of duly filled in Application form at Circle Office (Nodal Officer) to be sent by RO/Division Office/Controlling Unit duly verified. | 26.09.2016 | 06.10.2016 |
| 5. | Last date for receipt of duly filled in Annexure III at Directorate from Nodal Officer of Circles(By hand) | 30.09.2016 | 10.10.2016 |
| 6. | Confirmation by the Directorate after scrutiny and communication of Roll number series to Circles. | 04.10.2016 | 14.10.2016 |
| 7. | Issue of Hall Permit by Circles to eligible candidates. | 05.10.2016 | 15.10.2016 |
| 8. | Date of Examination | 15 & 16 October-2016 | 22nd & 23rd October-2016 |
UPU News : Partnerships could be key to e-commerce success
07.09.2016 - POSTAL CEOS FROM AROUND THE GLOBE DISCUSSED HARNESSING
E-COMMERCE OPPORTUNITIES AT THE UPU WORLD CEO FORUM IN PARIS ON TUESDAY.
The forum first focused on leveraging the Post’s strategic position in the competitive e-commerce landscape.
During these discussions, participants debated whether e-retailers and
e-marketers should be treated as friends or foes, with several CEOs
sharing their models for collaborating and competing with private
companies.
Correo Argentino CEO Jorge A. Irigoin explained that, while online
marketplaces are partners of the Post now, they are likely to expand
into logistics in the future.
“There is a threat, but, at the same time, an opportunity for us to be
more competitive, have a better cost position and deliver higher
quality,” he said.
For its part, India Post revealed that it has close partnerships with e-retailers, including Amazon.
Indian Postal Services Board Chair Boyapati Venkat Sudhakar said the
Post’s reach in semi-urban and rural areas, where demand for e-commerce
goods is high, made them an attractive partner to e-retailers.
“It makes no business sense for them to develop these networks now,”
said Sudhakar, adding that the Post currently has more than 1,000
e-commerce partners.
Leading with this advantage meant the Post was in a better position to work with e-retailers and tailor services to their needs.
ACROSS BORDERS
- Many CEOs agreed the Post’s expansive network and reputation as a trusted entity for customers provide an important vantage point in the logistics industry.
- However, some concluded that facilitating cross-border exchanges in the postal community remains a challenge. Some Posts still partner with private companies for international delivery and others lack direct connections with each other.
- While it may be easy for countries such as France and Germany to exchange parcels quickly, La Poste de Djibouti CEO Bahnan Ali Maidal said the same quality network doesn’t exist for developing posts. For instance, an item from Morocco will likely travel through four countries before it arrives in Djibouti, he said.
- “When we talk about a postal family, it must be a real family, otherwise certain members will be left out. We have to work together... Some African Posts need help from their big brothers,” said Maidal.
- UPU Director General Bishar A. Hussein noted that it is precisely the UPU’s role to facilitate global postal interests.
- “The Post visits almost every single household on this planet on a daily basis. No other single network has this capacity,” the director general remarked.
- “I think our network is good enough - we just need to strengthen it,” he said.
ENGAGING STAKEHOLDERS
As Posts make the transition from the traditional letter-post business
to innovative e-commerce solutions, Australia Post CEO Ahmed Fahour
reminded postal leaders not to leave customers and other stakeholders
behind.
“The deciding factor for all of us … is not how smart we are in
predicting the volume rate decline in letters, or critically investing
in e-commerce or the trusted identity of financial services. It is about
how we deal with the transition of these [historical] institutions
[such as the Post],” Fahour remarked.
For instance, customers in rural China are relatively unfamiliar with
e-commerce, according to China Post Group Vice President Li Xiong. Li
said this designated operator is trying to change this by explaining how
e-commerce can help such customers trade goods with urban centres.
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